Bring customer context together
Keep the information needed to understand a customer relationship in a shared operational record.
Product · CRM · Inventory · In production
Array Lane
Customer operations, project activity and stock management. One focused system for solar companies.
A clearer view of the whole operation.
Array Lane is a CRM and inventory-management platform designed for solar companies. It brings customer operations, project activity and stock management into a shared operational system.
What we built
- Customer relationship management
- Project activity
- Inventory and stock management
The work, today
Array Lane is a working product in production with clients. It connects customer relationships, project activity and inventory in one operational platform.
Discuss a similar projectProduction product · Illustrative business scenario
Connecting customer work with solar operations.
Array Lane is a working product. The scenario below shows how its capabilities can support a growing solar installer; it is illustrative and does not represent measured customer results.
The situation
A shared view is missing.
Imagine a rooftop-solar installer managing customer enquiries, active installations and equipment stock across separate records. Each team has part of the picture, so understanding what needs attention means combining several conversations and systems.
- Which customer or project needs attention next?
- What is the latest recorded project activity?
- What stock is recorded as available for upcoming work?
Illustrative workflow
Follow the work
Give the team a clearer view of project activity and the next operational step.
Plan with stock visibility
Use recorded inventory information when coordinating upcoming project work.
Intended benefit
Designed to make the work clearer.
The workflow is designed to make customer and operational information easier to find, reduce repeated status checking and give the team a clearer basis for planning. These are intended benefits, not claims of achieved savings or growth.
How we would measure it
Establish the baseline first.
In a measured engagement, we would agree one priority with the business and establish a baseline first—for example, the time and manual steps required to produce a complete customer-and-project status update. We would compare equivalent tasks, include exceptions and corrections, and report the observation period and sample size.
Have a similar operational challenge?
Start with the workflow that needs to change.
Start with what needs to change
Bring us the problem
worth solving.
A product, a workflow, an automation, a second opinion.
We’ll agree the result before we shape the system.